Customer Service Phone Support – Tech Online Retail (Full-Time)
Join a Fast-Growing Global E-Commerce Company
eShopping Group Pty Ltd is an established and rapidly expanding e-commerce business with offices across Sydney, Brisbane, Perth, and international teams located in the United States, Philippines, Vietnam, China, and the United Kingdom. With a diverse portfolio of nine brands spanning consumer electronics, beauty, technology, and pet products, we continue to grow at an impressive pace.
Due to this ongoing expansion, we are currently seeking a motivated and skilled Customer Service Representative to join our team based in Moorebank, Sydney NSW. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer experiences.
If you enjoy assisting customers across Australia with tech, pet, and beauty products, and thrive in a dynamic online retail environment, this role is perfect for you.
About the Role
This is a full-time position (38 hours per week), operating during standard business hours:
Monday to Friday | 9:00 AM – 5:00 PM
As a Customer Service Phone Support Representative, you will play a key role in maintaining high customer satisfaction levels by providing timely, accurate, and professional support across multiple communication channels.
Key Responsibilities
In this role, your day-to-day responsibilities will include:
- Delivering outstanding customer service via inbound phone calls, live chat, and email/ticketing systems
- Assisting walk-in customers and handling click-and-collect orders with professionalism
- Troubleshooting customer issues related to electronic, pet, or beauty products
- Providing clear and accurate product information and guidance
- Resolving customer concerns efficiently while maintaining a positive experience
- Collaborating with internal teams to ensure seamless service delivery
- Contributing ideas and suggestions to improve marketing strategies, sales processes, and customer service operations
- Maintaining accurate records of customer interactions and transactions
Skills and Experience Required
We are looking for a candidate who is customer-focused, tech-savvy, and highly organised. The ideal applicant will possess:
- Excellent verbal and written communication skills across phone, email, and live chat platforms
- Proven experience in customer service or call centre environments
- Strong problem-solving abilities with a proactive approach to resolving issues
- Ability to multitask and perform under pressure in a fast-paced setting
- High level of organisation and time management skills
- Ability to work independently as well as collaboratively within a team
- Solid technical knowledge and troubleshooting skills for electronic products
- Previous experience in sales or a strong interest in health, wellness, or e-commerce products (highly desirable)
Why Join eShopping Group?
At eShopping Group, we believe in investing in our people and fostering a culture of growth, collaboration, and innovation. When you join our team, you will benefit from:
- The opportunity to work with a global team of 50+ professionals
- Exposure to international markets and diverse product categories
- A supportive and inclusive workplace culture
- Career growth opportunities aligned with your personal and professional goals
- A company that values initiative, creativity, and continuous improvement
We are particularly interested in individuals who have a clear vision for their future and are eager to grow alongside a thriving business.
Our Brands
You will be supporting customers across several of our well-known online stores, including:
- Sentriwise
- The Spy Store
- Dr Pen
- PeakMe
- eDog Australia
How to Apply
If this opportunity aligns with your skills and career goals, we encourage you to apply today.
To stand out from other applicants, please include a cover letter outlining your relevant experience in tech product sales, troubleshooting, or customer service, and explain how your background aligns with our brands and business model.
Application Questions
As part of your application, you may be required to answer the following:
- How would you rate your English language skills?
- Do you have experience as a technician in the electronics industry?
- Do you have customer service experience?
- How many years of experience do you have in a customer service role?
- Do you have experience in a sales role?
- What is your current right to work status in Australia?
- Have you worked in a call centre environment before?
- What is your expected annual base salary?
Important Notice
Please be cautious during the application process. Do not share your bank or credit card details when applying for jobs.