Duty Free Store Manager – Luxury Retail Leader, Qatar Duty Free

  • Full Time
  • Qatar
  • Posted 3 weeks ago

Qatar Air ways

Location: Doha, Qatar

Category: Retail Management, Luxury Goods, Customer Service

Job ID: 210140

Closing Date: June 10, 2024

About the Role:

As a Duty Free Store Manager at Qatar Duty Free, you’ll orchestrate a world-class shopping experience within our luxury retail environment. You’ll lead a high-performing team to exceed sales targets and create unforgettable moments for every guest.

Your Responsibilities:

  • Drive Excellence: Cultivate a culture of exceptional customer service, ensuring your team delivers the “GUEST” standard to all visitors at Hamad International Airport (HIA).
  • Maximize Performance: Analyze store KPIs, implement strategies to boost sales, and ensure your team is empowered to achieve their goals.
  • Optimize Operations: Collaborate with various departments (marketing, IT, merchandising) to streamline processes and enhance the overall customer journey.
  • Maintain Standards: Conduct regular store walks, ensuring impeccable presentation, cleanliness, and adherence to visual merchandising guidelines.
  • Develop Talent: Mentor, coach, and inspire your team to reach their full potential. Conduct performance reviews and create personalized development plans.
  • Control Shrinkage: Partner with the Retail Manager to minimize losses and safeguard profitability.
  • Elevate the Experience: Share insights on product performance with Category Managers, and continuously seek ways to enhance the customer experience.
  • Be a Leader: Foster a positive, collaborative environment where team members feel valued and motivated to exceed expectations.

About You:


  • High School Diploma/Vocational Qualification/Diploma or equivalent with 5+ years of retail management experience, OR Bachelor’s Degree or equivalent with 4+ years of retail management experience.
  • Proven track record of leading teams, driving sales, and achieving results in a fast-paced, customer-centric environment.
  • Experience managing teams of 50-200 employees.


  • Prior experience working in the Middle East, international luxury retail, or within a duty-free or airport setting.

Be Part of Something Extraordinary:

At Qatar Duty Free Store Manager, your skills, imagination, and ambition have no limits. Join a diverse, international community where you’ll grow personally and professionally, contributing to a world-renowned luxury retail destination. We’re building the future of travel retail – be a part of our story.


To apply for this job please visit careers.qatarairways.com.

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