Front Office Manager at Hilton Toronto Canada

Front Office Manager at Hilton Toronto Airport Hotel & Suites in Mississauga, ON

Join Our Team as a Front Office Manager at Hilton Toronto Airport Hotel & Suites

Hilton Toronto Airport Hotel & Suites, located in the vibrant city of Mississauga, Toronto, Ontario, is seeking an experienced and dynamic Front Office Manager to lead our Front Office Team. This pivotal role ensures our guests receive exceptional service from check-in to check-out, maintaining Hilton’s renowned standards of hospitality excellence.

Job Details

• Employer: Hilton Toronto Airport Hotel & Suites
• Location: Mississauga, Toronto, Ontario, Canada
• Workplace: On-site only
• Salary: Competitive, commensurate with experience
• Employment Type: Permanent, Full-time
• Shifts: Day, Evening, Morning
• Vacancies: 1 position available
• Source: Direct Employer Posting
• Application Deadline: [Insert Deadline]

Role Overview

As the Front Office Manager, you will oversee all Front Office operations, ensuring seamless guest interactions and maintaining high service standards. This leadership role requires a blend of hospitality expertise, strong managerial skills, and a passion for delivering outstanding guest experiences.

Key Responsibilities

• Leadership & Supervision: Manage and supervise the Front Office Team, ensuring all team members are well-prepared and informed to deliver exceptional guest services.
• Guest Satisfaction: Evaluate guest satisfaction levels, monitor trends, and implement continuous improvements to enhance the guest experience.
• Sales & Revenue Management: Maximize room occupancy and revenue through effective up-selling techniques and promotion of hotel services and loyalty programs.
• Operational Management: Oversee departmental objectives, work schedules, budgets, policies, and procedures to ensure efficient operations.
• Staff Development: Recruit, train, and develop Front Office staff, fostering a collaborative and high-performing team environment.
• Communication & Coordination: Maintain excellent communication and working relationships with all hotel departments to ensure cohesive operations.
• Compliance & Safety: Ensure compliance with hotel security, fire regulations, and all health and safety legislation.
• Performance Monitoring: Monitor and maintain the appearance, standards, and performance of Front Office Team Members.

Qualifications & Requirements

• Education: Degree or diploma in Hotel Management or equivalent.
• Experience: Minimum of 3 years of Front Office supervisory experience in the hotel, leisure, or retail sector.
• Technical Skills: Proficient in Property Management Systems (PMS) and hotel front office software.
• Sales Acumen: High level of commercial awareness and sales capabilities.
• Leadership Skills: Proven experience in managing and developing teams, with excellent leadership and interpersonal skills.
• Communication: Exceptional oral and written communication skills.
• Personal Attributes:
  • Client-focused with a commitment to delivering high-level customer service
  • Dependable, flexible, and initiative-driven
  • Ability to work under pressure and meet tight deadlines
  • Excellent grooming standards
  • Organized and detail-oriented
  • Team player with strong judgment and decision-making abilities

Why Work for Hilton Toronto Airport Hotel & Suites?

Hilton is a leading global hospitality company, renowned for offering luxurious accommodations, exceptional service, and memorable guest experiences. At Hilton Toronto Airport Hotel & Suites, you will be part of a dedicated team committed to upholding Hilton’s vision “to fill the earth with the light and warmth of hospitality.” We offer a supportive work environment, opportunities for career advancement, and the chance to be a part of a prestigious brand.

How to Apply

Interested candidates are invited to apply by submitting their resume and cover letter to:

• Email: [Insert Email Address]

Please ensure your application includes references attesting to your experience and a letter of recommendation.

Application Deadline: [Insert Deadline]

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About Hilton

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with the finest in accommodations, service, amenities, and value. Our mission is to create remarkable hospitality experiences, and our team members are at the heart of making that vision a reality every day.

Apply today to take the next step in your hospitality career with Hilton Toronto Airport Hotel & Suites!