Overview
Customer Service Representative – Leander Fintech Limited (Christchurch, Canterbury)
Are you ready to kickstart your career in the fast-paced world of fintech? Do you enjoy helping people, solving problems, and working in a supportive team environment? If yes, then this entry-level Customer Service Representative position with Leander Fintech Limited in Christchurch could be the perfect opportunity for you.
This role offers a competitive salary of $65,000 per year, hands-on training, and the chance to grow your career with a company that’s reshaping the finance industry in New Zealand.
About Leander Fintech Limited
Leander Fintech is an innovative financial services company dedicated to making finance easier, faster, and more accessible for customers across New Zealand. Our mission is to simplify financial solutions while delivering exceptional customer experiences.
We believe in building lasting relationships with our customers, business partners, and employees. With cutting-edge technology, a customer-first approach, and a team of motivated professionals, we are proud to stand out from competitors by serving customers better than anyone else in the industry.
When you join Leander Fintech, you’re not just joining a company—you’re joining a growing movement that blends finance, technology, and customer care.
Why Work With Us?
We know that starting your career in customer service can be challenging, which is why we provide the tools, training, and support you need to succeed. As part of our team, you’ll enjoy:
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Attractive Salary – $65,000 per year for an entry-level role.
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Comprehensive Training – We equip you with the skills and knowledge you need.
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Career Growth – Opportunities to advance into finance management, customer success, or operations.
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Supportive Team Culture – Friendly, approachable, and professional colleagues.
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Innovative Workplace – Exposure to the fast-growing fintech sector.
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Job Security – Finance and customer service are essential industries.
The Role – Customer Service Representative
As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with queries, finance applications, and account-related questions. Your role is vital in ensuring customer satisfaction, building trust, and delivering outstanding service over the phone.
This position is full-time and based in Christchurch Central, Canterbury.
Key Responsibilities
Your day-to-day work will include:
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Inbound Customer Engagement – Answering inbound calls to our 0800 number with professionalism and friendliness.
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Information Gathering – Capturing customer details accurately during phone interactions.
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Application Support – Helping customers complete finance applications between lenders and clients.
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Pre-Qualification – Assessing applications and determining customer suitability to pre-qualify them for business managers.
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Workflow Assistance – Supporting finance sales staff with application processing and general administrative tasks.
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Follow-Up Calls – Contacting customers on behalf of the wider team to provide updates or resolve issues.
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KPI Achievement – Meeting performance targets related to call handling and customer satisfaction.
Skills and Qualities We’re Looking For
To succeed in this role, you should bring the following skills and attributes:
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Customer Service Excellence – A professional yet personable phone manner.
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Communication Skills – Clear, friendly, and confident in dealing with customers.
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Problem-Solving Ability – Able to think laterally and find quick solutions.
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Tech Savvy – Comfortable with typing, email, and using online sales/CRM software.
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Attention to Detail – Accurate when capturing customer information.
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Team Player – Willing to support colleagues and contribute to group success.
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Previous Phone Experience – Call centre, sales, or customer support experience is an advantage.
What Makes This Role Different?
Unlike traditional call centre jobs, this role gives you exposure to the finance industry while providing a stable, rewarding salary. You won’t just be answering phones—you’ll be learning how to assess finance applications, work with lenders, and support business managers in delivering high-quality financial solutions.
It’s a role that combines customer service, finance, and administration, making it an excellent entry point for anyone looking to build a career in financial services.
Career Pathways
Joining Leander Fintech as a Customer Service Representative is just the beginning. As you grow with us, you could progress into roles such as:
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Senior Customer Service Officer
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Finance Administrator
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Business Manager Support Specialist
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Team Leader / Supervisor
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Customer Success Manager
We also provide ongoing training and mentorship, so your career can grow alongside the company.
Location and Work Details
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Position: Customer Service Representative (Full-time)
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Location: Christchurch Central, Canterbury
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Salary: $65,000 per year
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Hours: Standard full-time office hours, with flexibility depending on workflow
How to Apply
If you are motivated, customer-focused, and excited to begin a rewarding career in fintech, we would love to hear from you.
👉 Apply Now by submitting your CV and a short cover letter highlighting your communication skills and passion for customer service.
📍 Location: Christchurch Central, Canterbury
💰 Salary: $65,000 per year
🕒 Type: Full-time, Entry-level
Final Note
This is an excellent opportunity to join Leander Fintech Limited, a company that’s redefining financial services in New Zealand. If you’re looking for more than just a job—if you want a role where you can learn, grow, and make a real impact—this is the place for you.
Don’t wait—apply today and start your journey with Leander Fintech.
