Overview

Customer Service Representative – Leander Fintech Limited

Location: Christchurch Central, Canterbury
Industry: Customer Service – Call Centre (Call Centre & Customer Service)
Job Type: Full-time
Salary: $65,000 per year
Posted: 5h ago

About Leander Fintech Limited

At Leander Fintech Limited, we are more than just a financial services provider — we are an innovative and customer-focused organization that prioritizes excellence in everything we do. Based in the heart of Christchurch Central, our mission is to redefine customer experience within the financial sector. We believe that providing financial solutions is not only about transactions but also about creating meaningful relationships with our clients, ensuring that their journey with us is seamless, transparent, and rewarding.

Our core values are innovation, trust, reliability, and customer-centricity. We foster an inclusive culture where employees are empowered to bring their best ideas forward, collaborate with others, and thrive in a supportive environment. If you are passionate about delivering exceptional customer service and want to build a career in a dynamic and growing company, this is the right opportunity for you.

Position Overview – Customer Service Representative

This is an entry-level position designed for individuals eager to establish a successful career in customer service, financial services, and call centre operations. As a Customer Service Representative (CSR) at Leander Fintech Limited, you will become the first point of contact for our customers via our dedicated 0800 helpline. Your role will focus on ensuring that every customer interaction is positive, professional, and solution-driven.

We are looking for enthusiastic, approachable, and motivated individuals who thrive in a fast-paced environment and genuinely enjoy helping people. You will gain hands-on experience in the fintech and finance industry, learning how to manage customer interactions, assess financial applications, and provide exceptional support to clients and internal teams.

This role is ideally suited to recent graduates, individuals transitioning into customer service, or those seeking to build a career in the financial technology sector. With competitive pay, career development opportunities, and the chance to be part of a forward-thinking team, this role offers an excellent foundation for your professional growth.

Key Responsibilities

As a Customer Service Representative, you will be responsible for a wide variety of tasks that ensure smooth customer interactions and efficient support for our finance operations.

1. Customer Interaction & Engagement

  • Handle inbound phone calls to our 0800 customer service line.

  • Build strong rapport with clients by being approachable, professional, and empathetic.

  • Actively listen to customer inquiries and provide accurate, timely, and effective solutions.

  • Guide customers through financial application processes, ensuring clarity and ease of understanding.

  • Represent Leander Fintech Limited in a positive and professional manner at all times.

2. Application Management & Pre-qualification

  • Collect and capture accurate customer information over the phone.

  • Assess finance applications by reviewing eligibility criteria and determining suitability.

  • Pre-qualify clients for business managers, ensuring only relevant applications are forwarded.

  • Assist customers in completing finance applications between lenders and clients.

  • Submit finance applications on behalf of finance managers while maintaining compliance with company policies.

3. Operational Support & Collaboration

  • Provide dedicated support to our call centre by managing inbound calls and resolving queries.

  • Assist finance sales staff with general workflow activities, documentation, and case management.

  • Conduct follow-up calls on behalf of the wider team to maintain client engagement.

  • Support customer relationship management (CRM) processes by updating records and ensuring data accuracy.

  • Collaborate with internal departments to enhance overall service delivery.

4. Performance & KPI Management

  • Meet key performance indicators (KPIs) related to call handling, customer satisfaction, and application processing.

  • Demonstrate a proactive and innovative approach to problem-solving, aiming to exceed customer expectations.

  • Contribute to team success by sharing insights, supporting peers, and continuously improving work practices.

Skills and Qualifications

To succeed as a Customer Service Representative at Leander Fintech Limited, you will need the following skills and attributes:

  • Computer Literacy: Proficiency in standard computer applications, including typing, email, Microsoft Office, CRM systems, and digital tools.

  • Communication Skills: Clear, professional, yet personable phone manner with strong verbal communication abilities.

  • Customer Service Orientation: A genuine passion for assisting customers and creating positive experiences.

  • Problem-Solving Ability: The capacity to think laterally, apply critical thinking, and develop creative solutions under pressure.

  • Attention to Detail: Accuracy in capturing data and processing finance applications.

  • Time Management: Ability to multitask, prioritize, and handle a high volume of inquiries effectively.

  • Experience: Previous experience in a call centre or customer service role is advantageous but not mandatory. Training will be provided.

Why Join Leander Fintech Limited?

Choosing a career at Leander Fintech Limited means more than just a job — it means becoming part of an organization that values its employees as much as its customers. We offer a workplace where you can thrive professionally, grow personally, and contribute meaningfully.

Here’s what you can look forward to:

1. Competitive Salary & Benefits

  • Annual salary of $65,000 (entry-level).

  • Performance-based incentives and recognition programs.

  • Access to employee benefits and wellness initiatives.

2. Career Development Opportunities

  • Comprehensive training and onboarding to set you up for success.

  • Opportunities to learn about fintech, finance, and customer relationship management.

  • Clear pathways for career progression into senior roles such as Team Leader, Business Manager, or Client Relationship Specialist.

3. Supportive & Inclusive Workplace

  • Collaborative team environment where your contributions are valued.

  • Open-door culture where new ideas and innovation are encouraged.

  • Diversity and inclusion at the core of our company values.

4. Work-Life Balance

  • Full-time position with structured schedules.

  • Paid leave and flexible working options (where applicable).

  • Employee support programs to promote well-being and balance.

Unlocking Job Insights

We understand that applying for a new role is a big decision, and we want to make the process as transparent as possible. Here are some insights into what we are looking for and how we evaluate applications:

  • Experience Matters, But Attitude Matters More: Even if you have limited customer service experience, we highly value enthusiasm, a willingness to learn, and a customer-first mindset.

  • Data Entry & Call Handling Experience: Candidates with prior experience in these areas will have an advantage, but training will be provided for motivated individuals.

  • Work Authorization: Applicants must have the legal right to work in New Zealand.

Application Questions

As part of the application process, you will be asked the following questions:

  1. How many years of experience do you have as a Customer Service Representative?

  2. Do you have prior customer service experience?

  3. Have you worked in a call centre before?

  4. Do you have experience with data entry?

  5. Which of the following statements best describes your right to work in New Zealand?

Important Application Information

We encourage all applicants to apply through our official channels only. For your safety:

  • Do not provide bank account or credit card details during the application process.

  • Leander Fintech Limited follows a transparent recruitment process, and no upfront payment is required at any stage.

  • All applications are treated with confidentiality.

Final Thoughts

This is more than just a job — it’s an opportunity to grow, learn, and be part of a forward-thinking company making a real difference in the fintech space. As a Customer Service Representative at Leander Fintech Limited, you will not only play a vital role in supporting customers but also build a rewarding career path for yourself.

If you are motivated, customer-oriented, and ready to embark on an exciting journey in financial services, we would love to hear from you.

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