Holiday Homes Management & Cleaning Services

Overview

Holiday Homes Management & Cleaning Services – Rotorua

Employer: Bachcare
Location: Rotorua Central, Bay of Plenty (Remote)
Industry: Cleaning Services (Trades & Services)
Job Type: Contract/Temp
Posted: 1d ago

About the Opportunity

Bachcare, New Zealand’s largest and most trusted holiday home management company, is looking for a driven, entrepreneurial, and motivated individual to take on the exciting role of managing its holiday homes portfolio in the stunning region of Rotorua. This position is not just a job — it’s a lifestyle opportunity that blends business growth, hospitality, property management, and cleaning services, all while living and working in one of the country’s most iconic holiday destinations.

If you are passionate about property care, customer service, and business development — and you’re excited by the idea of building something you can take pride in — then this is the role for you.

Why Join Bachcare in Rotorua?

Rotorua is famous worldwide for its breathtaking geothermal landscapes, lakes, cultural experiences, and tourism appeal. Managing holiday homes here means being at the heart of New Zealand’s tourism industry, helping both homeowners and guests have stress-free, memorable experiences.

Here’s what makes this opportunity unique:

• Your home is your office – enjoy the freedom of working remotely while being based in one of New Zealand’s most beautiful holiday destinations.

• Flexible working hours – tailor your schedule to suit your lifestyle while still ensuring top-notch service delivery.

• Great income potential – this role is structured to reward your business acumen and commitment; the more effort you put in, the greater the rewards.

• Team leadership – recruit, manage, and inspire your own team as you grow your local business.

• Community engagement – network within Rotorua to onboard new holiday properties, expand your portfolio, and strengthen business relationships.

• Build meaningful partnerships – collaborate closely with holiday home owners and ensure they feel valued and supported.

This role is not just about cleaning or management — it’s about being a business partner, a guest liaison, and a trusted representative of Bachcare.

Who Are We?

Bachcare started in 2003 with just three baches in the Coromandel. Fast forward two decades, and we have grown to become New Zealand’s leading holiday home management company, with a portfolio of more than 2,000 properties across Aotearoa.

Our mission is simple: to take the stress out of holiday home management for owners, while giving guests the very best holiday experience possible. Our growth journey is built on the strength of our on-the-ground managers and contractors — individuals like you — who embody our values of professionalism, care, and quality service.

When you join Bachcare, you’re not just joining a company; you’re becoming part of a nationwide family that thrives on trust, teamwork, and shared success.

Key Responsibilities

As a Holiday Homes Manager and Cleaning Services Contractor, your role will be diverse and rewarding. You will be responsible for both operational and customer-facing tasks that ensure smooth property management and memorable guest stays.

1. Holiday Home Portfolio Management

   • Manage and grow your portfolio of holiday homes in the Rotorua area.

   • Build strong, positive, and ongoing relationships with homeowners.

   • Regularly inspect properties to ensure they meet Bachcare’s quality standards.

2. Guest Experience

   • Prepare properties so every guest enjoys a seamless, stress-free holiday.

   • Provide support during guest stays when issues arise — acting as the eyes and ears on the ground.

   • Deliver outstanding customer service, ensuring every guest leaves with a positive impression of both the property and Bachcare.

3. Cleaning & Property Preparation

   • Provide or arrange cleaning services to ensure homes are spotless and welcoming.

   • Manage linen services, property presentation, and timely turnovers between guest stays.

   • Ensure cleaning is done to the highest professional standard — attention to detail is critical.

4. Business Development

   • Proactively network in the community to identify and onboard new holiday homes.

   • Use your relationship-building skills to expand your portfolio and maximize income potential.

   • Demonstrate strong financial management, ensuring all operations are cost-effective and profitable.

5. Operational & Team Management

   • Recruit and manage your own cleaning and support team as your business grows.

   • Delegate tasks effectively and ensure consistent service delivery.

   • Resolve disputes professionally, maintaining positive relationships with all stakeholders.

Key Requirements

To be successful in this role, you will need to bring a combination of practical skills, personal qualities, and business acumen.

• Location: Must be based in Rotorua or within 15 km of the area.

• Flexibility: Availability to provide services during weekends, school holidays, and public holidays.

• Licensing & Equipment: Full NZ driver’s license, your own car, a computer, internet access, and a mobile phone.

• Communication Skills: Exceptional verbal and written communication to liaise with guests, owners, and team members.

• Attention to Detail: Strong eye for detail to ensure properties meet high hospitality standards.

• Time & Project Management: Ability to juggle multiple responsibilities, prioritize effectively, and manage deadlines.

• Problem-Solving Skills: Think on your feet, remain calm under pressure, and take ownership of challenges.

• Financial Acumen: Ability to manage budgets, expenses, and operational costs efficiently.

• Dispute Resolution: Strong interpersonal skills to resolve conflicts while maintaining professionalism.

• Team Player & Leader: Collaborative mindset, but also capable of working autonomously.

• Drive to Succeed: Highly motivated, entrepreneurial, and committed to growing your local business.

• Positive Attitude: Courteous, caring, and approachable with a strong “can-do” mindset.

What Success Looks Like in This Role

• Guests consistently enjoy seamless, stress-free holidays, leaving excellent reviews.

• Homeowners feel confident and reassured knowing their properties are in safe hands.

• Properties under your management are maintained at the highest standard of cleanliness and presentation.

• Your portfolio grows steadily through both excellent service delivery and proactive networking.

• You build and lead a capable local team that shares your commitment to excellence.

• You achieve strong financial results, recognizing the true potential of this entrepreneurial opportunity.

Why This Role is Ideal for You

This opportunity is perfect if you:

• Love working with people and building relationships.

• Have a passion for hospitality, cleaning, and property care.

• Want flexibility and autonomy in your work while enjoying strong earning potential.

• Thrive on solving problems and delivering high-quality service.

• Are entrepreneurial and motivated to grow your own business.

• Want to live and work in one of New Zealand’s most beautiful tourist regions.

Application Information

If this sounds like the perfect fit for you, we’d love to hear from you. Apply now with your CV and a short cover letter outlining your experience, motivation, and suitability for the role.

Important:

• You must have the legal right to work in New Zealand.

• Do not share bank or credit card details when applying. Bachcare follows a transparent and safe recruitment process.